Frequently Asked Questions (FAQs)

We’re here to make your shopping experience as effortless as possible. But we understand you might have a few questions. Keep reading for all the details on purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@bbfashionsecrets.com

Can I cancel my order?

You can change or cancel your order within 12 hours, if not already shipped. Please contact us at support@bbfashionsecrets.com

Why Shop at BB Fashion Secrets?

Superior Quality
Crafted to impress, designed to last—luxury you can feel.
Handpicked Selections
Curated with care, so you always find the perfect item.
Exclusive Deals
Fashion at its finest, with offers you won't find anywhere else.
GLOBAL SHIPPING
Fast, reliable delivery globally, expedited through our trusted partners.
MONEY BACK GUARANTEE
Your satisfaction is our priority—love it or return it, no hassle.
CUSTOMER SERVICE
Always here for you, making your shopping experience seamless and stress-free.
SECURE PAYMENTS
Shop with peace of mind, knowing your transactions are always safe and protected.
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